AI Productivity & Business · Customer Support AI
Crisp: Features, Pricing, Pros & Cons
By Crisp IM · Listing checked 2026-10-31
Crisp by Crisp IM: Customer messaging platform with live chat, shared inbox, knowledge base and an AI chatbot for websites and messaging apps. Features, pricing model, pros, cons and alternatives.
Visit Crisp ↗Freemium
Quick facts
Freemium
AI Productivity & Business
Yes
Crisp IM
Crisp offers a free plan with limits, plus paid plans that unlock higher usage or advanced features.
Main features of Crisp
- Website live chat widget
- Shared inbox for chat, email and social
- AI chatbot and suggested replies
- Knowledge base
- Mobile apps for agents
Feature availability can vary by plan, region and product updates.
Pros and limitations
Pros
- Affordable for small businesses
- Free plan for basic live chat
- Many channels in one inbox
Things to consider
- AI features are on paid plans
- Advanced automation needs higher tiers
Who should use Crisp?
Crisp is a good fit if you regularly need help with:
- Small business website chat
- Startup customer support
- Shared support inbox
- Help centre
Before you pay: checklist for AI productivity & business tools
- List the apps you already use and check native integrations first.
- For meeting assistants, confirm that participants are informed and recordings are stored safely.
- Automation tools: estimate monthly task or run volume to compare pricing fairly.
- Run a two-week trial on one real workflow and measure time saved.
Keep in mind: Connecting email, files and calendars gives a tool broad access to your data. Grant the minimum permissions needed.
Crisp FAQ
What is Crisp used for?
Customer messaging platform with live chat, shared inbox, knowledge base and an AI chatbot for websites and messaging apps. Common uses include small business website chat, startup customer support, shared support inbox.
Is Crisp free?
Crisp offers a free plan with limits, plus paid plans that unlock higher usage or advanced features. Prices and limits change, so confirm on the official pricing page.
Who makes Crisp?
Crisp is developed by Crisp IM. Visit the official website for support, terms and privacy information.
What should I check before choosing Crisp?
List the apps you already use and check native integrations first. For meeting assistants, confirm that participants are informed and recordings are stored safely.